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Start & End
Jenna Weathered, Holy Cross Energy
Jeff Henry, Director, Member Services and Community Relations, Rappahannock Electric Cooperative
Member services representatives are key frontline employees of the co-op. Ensuring MSRs are well-trained, proficient, challenged and engaged is important to the success of the individual and the co-op. Learn how to make sure your MSRs have the tools and knowledge to best serve your members in this age of new programs, services and technologies. Hear best practices in developing your team to handle new trends and technologies as well as preparing MSRs to handle both traditional and new roles.
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